Store Manager
La-Z-Boy
- Appleton, WI
- Permanent
- Full-time
Responsible for the overall profitability, sales culture, sales promotions, people development, store standards/operations and customer experience excellence for their assigned La-Z-Boy Furniture Gallery. Represents the Company in their store unit and therefore is held to the highest standards of ethics, integrity and professionalism.Job Description:KEY RESPONSIBILITIES:Profitability:
- Responsible for achieving all sales targets and meeting budget requirements.
- Reviews and acts upon all financial opportunities including expense management, margin enhancements and sales drivers
- Educates the staff on the financial realities of running a successful business
- Provides feedback and innovative ideas to the MSM on building a more profitable operation
- Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm
- Coaches to the Company selling model with the passion to drive real action
- Ensures all associates maximize the In-Home Design program, marketing initiatives, store promotions, and grass roots programs
- Present opportunities for grass roots marketing and community focused events that build sales and support our communities to the Market Manager
- Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization
- Create an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goals
- Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent
- Keeps a detailed succession plan to ensure there is never a vacancy in any key position
- Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
- Treasures diversity and staffs to meet the demands of the community
- Works closely with the Regional Human Resource Managers to stay current with all HR training and legal requirements
- Leads all store activities with the highest ethical standards and demands the same from their teams
- Ensures associates are provided the necessary tools to perform job responsibilities
- Improve all store associates self-knowledge, effectiveness, and efficiency through weekly meetings with the emphasis on total customer satisfaction.
- Coach and counsel team based on results
- Follows the Company programs to keep a clean, well merchandised store
- Trains and follows up on the store teams on areas such as cycle counts, accounting procedures, RMS procedures and store line ups.
- Works with the Market Sales Manager to assist the merchandising team to execute all line up changes and sell thru strategies (clearance)
- Executes all tagging and sign programs 100% to the Company standard
- Ensure all associates accurately complete required paperwork, including order entry, delivery schedules, customer records, and deposit fees
- Submit required paperwork to Human Resources in a timely manner regarding employee changes, new hires, terminations, etc.
- Sets the highest standard for customer care
- Personally greets and welcomes guests into their store
- Ensures the Company plan or better on prospecting new customers
- Is innovative in finding ways to delight their guests
- Other duties as assigned
- Bachelor degree in Business Administration or related study preferred; or equivalent experience.
- Five (5) to eight (8) years of experience managing a business unit, retail background preferred
- Experience managing in a Retail environment with a strong focus on sales
- Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint
- Thorough understanding of profit and loss, strongly preferred
- Strong business acumen
- Highly developed interpersonal and communication skills and experience in building effective and productive working relationships
- Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans.
- Goal oriented – Energetically focuses efforts on meeting goals, mission or objective
- Proven history of managing a team, improving team’s performance and productivity
- Proven track record of customer service excellence
- Strong attention to detail
- Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays