Client Success, Manager
Clinitiative Health Research
- Dallas, TX
- Permanent
- Full-time
- Study Briefing Review: Receive and review study briefings from the Clinical Data Integration and data management platforms to understand study requirements and timelines.
- Client Communication: Contact selected site clients to discuss study details and confirm interest and receipt of critical information before deadlines.
- Manage Relationships: Serve as the primary contact for site clients during the site selection stages, ensuring their needs and questions are addressed.
- Information Management: Regularly update the Clinical Data Integration team on site preferences, study-related questions, timelines, concerns, and any other relevant information.
- CRM Maintenance: Maintain comprehensive records of all client interactions and outcomes in our customer relationship management (CRM) system.
- Client Onboarding: Efficiently onboard assigned clients, ensuring they have provided all the necessary information and support to participate in clinical trials and strategy development.
- Client Retention and Satisfaction: Actively work on strategies to retain clients and enhance their satisfaction levels and award success throughout the trial process.
- Issue Escalation: Promptly escalate any issues to management, facilitating quick resolution to maintain client trust and relationship integrity.
- Proven track record in client relationship management, particularly within the clinical research or healthcare sector.
- Strong understanding of clinical research site operations and the specific needs associated with conducting clinical trials.
- Excellent communication and interpersonal skills, capable of effectively engaging with diverse stakeholders.
- Proficient use of CRM software and data management platforms.
- Detail-oriented with a commitment to accuracy in all forms of communication and record-keeping.
- Ability to manage multiple tasks simultaneously and meet tight deadlines.
- Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences, or related field.
- Minimum of 3-5 years of experience in client success or account management roles, preferably in the healthcare or clinical research industry.
- Experience in customer service and client retention strategies is highly preferred.
- A vital role in the success of our clinical trials through effective client management.
- Opportunities for professional growth and development in a supportive and dynamic environment.
- Competitive salary and benefits package.