Customer Service Representative (Fully Remote - CA Applicants Only)
Globe Life: McQuade Organization
- Oxnard, CA
- Permanent
- Full-time
- Respond promptly to customer inquiries via phone, email, and video conferencing
- Provide accurate information about our products or services
- Assist customers with their benefit packages
- Maintain a high level of professionalism and empathy in all customer interactions
- Escalate complex issues to the appropriate team member for resolution
- Keep detailed records of customer interactions and transactions
- Continuously strive to improve the customer experience and exceed performance metrics
- Previous experience in customer service or a related field preferred
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with computer systems and software applications
- Reliable internet connection and home office setup conducive to remote work
- High school diploma or equivalent; college degree preferred
- Competitive wages
- Comprehensive training program
- Flexible work schedule
- Opportunities for career advancement
- Eligible for benefits after 90 days