Technician Services Manager
LockNet
- Nicholasville, KY
- Permanent
- Full-time
- Lead, manage, and hold accountable the Technician Services team.
- Manage tactical operations of the Technician Services team to include time keeping, expense reports, SOP's, quality management, internal escalations, and technician product supply.
- Manage tactical operation of Technician Liaisons to include identifying and setting up new technicians, maintaining the technician database, maintaining technician documents, and other compliance records.
- Manage technician support and escalations for the Service department.
- Ensure all legal requirements are met in the process of recruiting, hiring, and onboarding new team members.
- Evaluate and enhance current operational systems, including technician selection tools, mobile technician application, and technician database to improve quality, support profitability, and ensure cost competitiveness.
- Work with technicians to ensure timely submission of invoices, pictures, and customer sign off information.
- Manage education and training for Technician Services team.
- Other duties as assigned.
- Demonstrate and abide by guiding principles.
- Facilitate collaboration between field services team and rest of organization.
- Outstanding problem solving, analytical and negotiation skills and the ability to learn new tasks quickly and work independently in a fast-paced environment.
- The ability to prioritize tasks and be able to manage several projects and tasks simultaneously.
- Bachelor's degree, or equivalent required.
- Minimum of 5-7 years of senior management experience. Director-level experience preferred.
- Advanced knowledge in Microsoft Suite.
- Experience with SQL reporting strongly preferred.
- Experience with automated purchasing programs and systems.
- Analytical skills with strong attention to detail.
- Excellent interpersonal, oral, and written communication skills.
- Great benefits and perks (options for 100% paid health, vision and life insurance for employee, dental, and other supplemental options, annual profit sharing, paid EAP for whole family, competitive PTO, 401K with employer match, etc.)
- Autonomy and ability to impact
- Industry leader and trendsetter
- High growth with vision
- Adaptive to change
- Nimble and fast-paced
- Technology driven
- Open to new ideas and everyone has a voice
- Open and transparent culture
- Great people with close relationships
- Low turnover rate
- Family-oriented business