Administrative Assistant (Contract)
Bayshore HealthCare
- Saint Catharines, ON
- Permanent
- Full-time
- Answering phone calls from various clients and employees, logging information in ticketing system, triaging, and forwarding to appropriate 2nd level teams
- Email rule creation, Email flagging and routing, and developing key communication plans to be dispersed to key stakeholders
- Prepare reports, and exception data entry for WSIB billing portals, Pandemic Pay invoice creation, and other billing portal submissions as required
- Develop and maintain mailing lists and databases
- Arrange appointments & meetings, organize team events for the department
- Manage & track team attendance
- Assist in development of training materials, SOPs, and other documentation
- Manage incoming and outgoing mail and couriers
- Support activities related to new contract setups, and ongoing maintenance of existing contracts
Direct Reports: None
Key Relationships: Bayshore Branches, Shared Service Managers, Team Leads, Pay/Bill Coordinators, Directors, all Finance stakeholders and departments, Employees and ClientsQualificationsTECHNICAL SKILLSMinimum of 1-2 years of experience as Administrative Assistant or Finance Service Desk experience:
- Proficient MS Office tools including Office 365
- ServiceNow ticketing system experience an asset
- Flexible, with strong organization, and time management skills
- Strong communication skills (written and oral) and collaborative team player
- Self-motivated, pro-active, and a disciplined doer with high energy; ability to manage multiple tasks and work independently, ownership of work, and timely completion of duties
- Minimum – Secondary School Diploma; completion of Administrative Assistant training program