Operations Manager Team Lead

• Follow-up with your team members in managing field operators to ensure smooth Tasks dispatching and staffing
• Make sure all Tasks are staffed and done at the right time and right level of service
• Directly manage a team of 2 to 5 office-based professionals
• Manage on a daily basis Drivers and Customers requests to ensure smooth operations

• Quickly react to our clients demands to give flexible and efficient solutions
• Manage the interactions with different stakeholders from client side
• Process

• Create and maintain processes to automate daily tasks and transfer them to our experts centers (Customer Care, Driver HR, Administrative tasks)
• Participate in elaborating the Drivers recruitment strategy
• Analyze and recommend the right KPIs to give the best picture of our operational efficiency

• You are proactive, organised and have a real knack for action and problem solving.
• You are dynamic and eager to learn from a different set of situations in a high-pressure/high-growth environment.
• You want to participate in scaling up our Italian branch and you’re ready to “shoot to the moon”!
• You are a natural troubleshooter, you manage stress and time pressure well while being able to handle critical decision making in a fast-paced environment.
• You have excellent interpersonal skills which makes you a good communicator able to explain complex situations to different stakeholders, from blue collars to C-levels, from suppliers to demanding clients.
• You have experience (up to 2 years) in directly managing people and dealing with everyday team matters
• Furthermore, you are comfortable both writing and speaking in Italian and English (French is a plus)

Otoqi