Ladies Club Receptionist
- Kuwait
- Permanent
- Full-time
- Is available to register, process, and greet customers promptly.
- Check the daily arrival list.
- Welcomes customers to the hotel.
- Responds to customer requests for information about the hotel and its surroundings.
- Arranges for special services requested by the customer.
- Stay current with developments in the hotel by reviewing the communication log.
- book each shift and update the logbook for the next shift.
- Arranges fulfilments of customer services by working with Spa Therapists, Housekeeping, and Fitness Instructor.
- Follows up and verifies reservations.
- Handles incoming guest massage reservations.
- Is aware, always, of current therapist availability.
- Is fully aware of Symphony Style concepts.
- Is fully aware of and knows how to handle all current and future hotel promotions.
- Utilizes yield management to maximize gym and spa revenue.
- Increases gym and spa revenue by promoting our spa services and ongoing gym promotions.
- Knows the names of key people within Symphony Style Hotel.
- Minimizes loss of revenue by adhering to all established credit procedures.
- Ensures all guests establish credit upon check-in.
- Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
- Receives proper approval codes for cash and credit card-paying customers.
- Identifies and records special billing instructions and notifies accounting and Service Manager.
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
- Adheres to hotel policies regarding the use of cash banks.
- Communicates effectively with guests, colleagues, and managers.
- Demonstrates teamwork by cooperating and assisting colleagues as needed.
- Handles difficult situations effectively.
- Communicate open and closed dates, availability, and condition of rooms to the Manager.
- Keeps effective essential control.
- Ensures that guest mail and messages are delivered promptly.
- Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests.
- Issues safety deposit boxes to guests upon request.
- Uses the ABC approach to respond to negative comments and complaints; and notifies the Manager immediately for appropriate follow-up.
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