Web Conferencing Systems Engineer
Stanford University
- Stanford, CA
- $116,000-145,000 per year
- Permanent
- Full-time
- Provide TIER 2/3 level support for ZOOM and Cisco WEBEX services.
- Demonstrate admin level access and familiarization with ZOOM Admin Portal and WEBEX Control Hub administration.
- Demonstrate familiarization and experience with access roles and privileges administration for both ZOOM Admin Portal and WEBEX Control Hub access.
- Demonstrate familiarization and experience with the administration of USER and ROOM license management via both ZOOM Admin Portal and WEBEX Control Hub.
- Advanced familiarity with ZOOM and WEBEX features, settings, user experience and general troubleshooting.
- Demonstrate advanced familiarization and experience with the configuration, installation, and troubleshooting of ZOOM and WEBEX desktop and mobile apps.
- Demonstrate familiarization and experience with Cisco Unified Communications Manager (CUCM) Device configuration, deployment, and troubleshooting, particularly for Cisco WEBEX codec device types.
- Demonstrate familiarization and experience with Cisco Expressway Series configuration and troubleshooting.
- Familiarity with UC/Telephony dial plan/search rules configuration and troubleshooting.
- Demonstrate familiarization and troubleshooting experience with interpreting SIP protocol/ladder events and logs.
- Technically astute with the fundamentals and principles of Telephony, Unified Communications, and Web Conferencing technologies
- Technical understanding of L2/L3 TCP/IP Networking/Protocols and Firewall security
- Proficient with technical documentation/diagram tools such as Microsoft Office, Visio, etc.
- Demonstrate excellent communication skills both verbally and written.
- Familiarization with ITIL practices โ Change Management, Incident Processes, etc.
- Bachelor's degree and five (5) years of relevant experience, or a combination of education and relevant experience.
- This position has a HYBRID requirement where the candidate will have an agreed upon HYBRID agreement that will require a combination of ONSITE and WORK AT HOME workdays on a weekly basis.
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
- Schedule: Full-time
- Job Code: 4813
- Employee Status: Regular
- Grade: K
- Requisition ID: 102650
- Work Arrangement : Hybrid Eligible
We believe in having a global impactClimate and SustainabilityStanford's deep commitment to sustainability practices has earned us a Platinum rating and inspired a new school aimed at tackling climate change.Medical InnovationsStanford's Innovative Medicines Accelerator is currently focused entirely on helping faculty generate and test new medicines that can slow the spread of COVID-19.TechnologyFrom Google and PayPal to Netflix and Snapchat, Stanford has housed some of the most celebrated innovations in Silicon Valley.Advancing EducationThrough rigorous research, model training programs and partnerships with educators worldwide, Stanford is pursuing equitable, accessible and effective learning for all.Working Here
We believe you matter as much as the workI love that Stanford is supportive of learning, and as an education institution, that pursuit of knowledge extends to staff members through professional development, wellness, financial planning and staff affinity groups.Nora CataSchool of EngineeringI get to apply my real-world experiences in a setting that welcomes diversity in thinking and offers support in applying new methods. In my short time at Stanford, I've been able to streamline processes that provide better and faster information to our students.Phillip ChengOffice of the Vice Provost for Student AffairsBesides its contributions to science, health, and medicine, Stanford is also the home of pioneers across disciplines. Joining Stanford has been a great way to contribute to our society by supporting emerging leaders.Denisha ClarkSchool of MedicineI like working in a place where ideas matter. Working at Stanford means being part of a vibrant, international culture in addition to getting to do meaningful work.Laura LindOffice of the President and ProvostGetting Started
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