Senior CRO Account Director
Visualsoft
- Manchester
- Permanent
- Full-time
- Overall responsibility for client portfolio CRO relationship
- Overall responsibility for client portfolio retention
- Overall responsibility for client portfolio happiness, measured by NPS & CSAT.
- Maintain highest standards of CRO implementation and execution
- Continuously strive to produce the highest results for Visualsoft clients via CRO
- Coach, mentor and train other Visualsoft staff members to produce the highest quality CRO work for clients.
- Constantly strive to improve and maintain processes and procedure documents
- Be the go to within your client portfolio for all things CRO
- Identify and execute client training raising CRO understanding where required
- Maintain and increase efficiency of the execution and implementation of CRO across your client portfolio
- Develop the service offering to maintain best in class standard
- Responsible for commercial growth of the client portfolio using CRO
- Identify and assist with sales opportunities within your portfolio
- Handle and prepare sales documentation and sales pitches within your portfolio
- Lead, speak and engage at external events and conferences
- Maintain expert knowledge at the forefront of CRO. Stay up to date with emerging tech and trends
- Extensive proven experience either agency or client side specialising in CRO
- Extensive experience of CRO management
- Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement
- Experience in building and executing CRO strategies, whether in-house or for clients
- Working to tight deadlines as a team and as an individual
- Client-facing experience at a senior level
- Client meeting experience and proven strategy presentation skills
- Analytical and data driven
- Experience in ecommerce
- Experience in other digital media channels
- Google Data Studio
- Attribution
- Google Tag Manager
- Competitive basic salary with great progression options
- Unlimited paid holidays - yes that's not a typo!
- Fully flexible working to give you a great work-life balance
- Great dog-friendly working environments in central Newcastle, Manchester and Stockton on Tees
- Your choice of top-spec tech - Mac or PC
- Health Assured Assistance Programme
- Free eye tests and flu jabs
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, Birchbox to Just Eat there's something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle to work scheme
- Discounts across our brands
- Regular team social events
- Training & development