Patient Encounter Specialist
OVP Health
- Gallipolis, OH
- Permanent
- Full-time
- Register new patients.
- Collect co-payments or balances on out-standing accounts.
- Input insurance information
- Scan a photo id and insurance card(s).
- Check patients in and notify the nurse/provider that the patient is here and ready to be taken back.
- Check patients out.
- Answer all phone calls that come into your line.
- Make follow up appointments per the provider’s instructions.
- Help the provider in any way he/she might ask of you.
- Be ready to type letters or send faxes for the provider or nurse if asked.
- If in an office that uses paper charts, you will be required to help file charts and pull them for the next day.
- Take messages for other staff members and provider if the patient or person does not want to leave a voice message and make sure they are delivered to the correct person.
- Send the task to the correct person that it should be sent to.
- Call the next day’s patients before you leave if you are in an office that doesn’t have an automated calling system to remind patients of their appointments.
- If you have to file charts, make sure the provider has finished all charting before you file the chart away.
- Must have at least a High School Diploma or G.E.D.
- Working knowledge of how a medical office runs.
- At least one year of experience working in the medical field would be preferred but not required.
- CPR Certified preferred.
- 2+ years experience in a dental setting