Onsite Support Technician
Atos
- Monterrey, N.L.
- Permanente
- Tiempo completo
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.Job in a nutshell:In this role you will provide quick response to client incidents on site to troubleshoot, analyze, diagnose, and engage appropriate technical resources to resolve client issues.Monday to Friday 7:00am - 4:00pmOnsite - Santa Catarina, Nuevo LeónWhat will you be doing:
- Obtains diagnostic data to assist in the investigation and resolution of problems
- Initiates and co-ordinates investigations to discover root causes, and progresses
- Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers
- Troubleshooting experience
- Windows 10/11 and MAC experience
- Customer service
- English Intermediate - Advanced
- Law and Superior Benefits
- Wellbeing programs & work-life balance - integration and passion sharing events.
- Opportunities for professional growth and career advancement.
- Benefits platform -culture, shopping, sport, etc.
- Continuous learning programs and online courses.
- Possibility to participate to charity and eco initiatives.
- After your 1st year in Atos you can apply to any position to keep growing as a professional.
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment .Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more