Airport Assistant Director - Integrated Operations Center
City of Atlanta, GA
- Atlanta, GA
- $106,801-133,474 per year
- Permanent
- Full-time
- Directs subordinate management staff to ensure appropriate selection, training, scheduling, monitoring, operations, and administration of the 911 dispatcher team.
- Assist in the development of the newly created IOC, including creating operating procedures, staffing allocation, and equipment and resource requests.
- Plans, organizes, and directs IOC activities through subordinate managers and supervisors to accomplish the development of strategic plans, budgets, work initiatives, and/or assignments and task.
- Develop metrics to assess performance and makes adjustment to ensure operational performance
- Supports and implements strategic planning for the IOC Team, ensuring alignment of team capabilities with EM and airport objectives.
- Works collaboratively with other sub-units within the division to accomplish division initiatives such as CALEA certification, EMAP certification, EM Exercise Program, and EM Training Program.
- Lead and manage the Public Safety Answering Point (PSAP) for 9-11 operations at the airport
- Develops and nurtures business relationships with airline stakeholders and other critical terminal operators. Participates in meetings and makes presentations regarding planned projects to airport staff, airline representatives, trade groups, academic groups and city officials; prepare various charts, maps, graphical data for presentation purposes. Interacts with government officials, airlines, planning consultants and airport management in the performance of assigned duties.
- Monitors project schedules, budgets, expenditures, staffing levels to ensure work is being completed efficiently and as projected.
- Ensures the business needs of the Airport are continually blended with environmental compliance requirements in the planning and support of activities involving capital projects, and overall operation of the Airport.
- Validates that all projects/contracts conform to established procurement guidelines.
- All other duties as assigned
- Ability to apply sound analytical thinking to solve technical and/or process improvement challenges.
- Ability to manage multiple projects, competing priorities and meet deadlines.
- Strong working knowledge of operations centers, ICS, EOC operations, FEMA guidelines, FAR Part 139, and airport operations.
- Thorough knowledge of airport and aviation operations, principles, and practices relating to risk management, security, safety, and ARFF; comprehensive knowledge of mandated regulatory requirements of FAA.
- Skilled in solving complex problems; ability to conduct detailed analytical evaluations and studies as they relate to federal regulations; ability to prepare reports and recommendations; ability to write, review, and administer contracts.
- Excellent verbal and written communication skills; skilled in preparing clear and concise administrative reports; ability to communicate effectively, both orally and in writing.
- Bachelor's degree required.
- 5 years of aviation management experience, or similar area.
- 5 years of supervisory experience.
- The following classes are required: IS100, IS200 and IS700.
- Must obtain ICS300 and ICS400 certifications within 18 months.
- 7 years operations center experience in an aviation, public safety, or emergency management environment.
- 7 years supervisory experience.
- 7 years demonstrated experience in developing policy, SOPs, and/or training programs.
- 3-5 years 911 or information center operations experience.