Hospitality Manager
Aramark
- Kings Park, NY
- $50,000-60,000 per year
- Permanent
- Full-time
- Perform Resident Connect interviews with residents and their families
- Conduct Resident Connect data analysis
- Generate and review Resident Connect data for opportunities to improve resident satisfaction
- Train and coach others on how to effectively perform Resident Connect interviews
- Conduct AIDET and/or W.E.S.T. Observations and Aramark service excellence standards:
- Host/Hostesses
- Diet Clerk (phone etiquette)
- Front of House Associates
- Observe New Admission Greetings
- Coach managers on New Admission Greetings
- Conduct Resident Experience Assessments
- Coach Managers on Resident Experience tools
- Attend and support in client QBR’s
- Collaborate with the Senior Living Facility Resident Experience team; create an alignment between Food/EVS and the senior living facility Resident Experience initiatives
- Exemplify Service Culture at all times
- Produce Resident Satisfaction Reports
- Participate in new employee orientations relative to resident experience expectations
- Participate in WIG sessions as requested
- Directly responsible for state survey readiness
- Communication with administration
- Requires at least 2+ years of experience in a management role
- Bachelor's degree or equivalent experience preferred
- Strong interpersonal skills
- Ability to maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard service model
- Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
- Must be able to stand for extended periods of time.