University of Pennsylvania Bookstore - Department Manager - Course Materials
Barnes & Noble Education
- Philadelphia, PA
- Permanent
- Full-time
- Execute the textbook cycle from setup to returns independently or with the support of team members that you train, guide, direct, and counsel under the direction of Store Management.
- Ability to use department specific technology to answer questions about course material, recommend products and/or services, create textbook adoptions, maintain book inventory, receive and pay invoices, and locate or obtain materials based on course descriptions or customer needs.
- Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
- Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
- Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.
- Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
- Frequent movement within the store to access various departments, areas, and/or products.
- Ability to remain in a stationary position for extended periods.
- Frequent lifting.
- Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
- 2+ years’ experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
- High school diploma/GED required.
- Outstanding customer service skills to match customers to products that meet their needs.
- Basic reading, writing and accounting skills required.
- Excellent customer service and communication skills needed.
- Strong interpersonal, communication, and problem solving skills.
- Ability to work a flexible schedule including evenings, weekends, and holidays.