Shift Manager- Lakecrest Grill
Traditions Hospitality Group
- Ardmore, OK
- $16.00-18.00 per hour
- Permanent
- Full-time
- Embodies Traditions Mission, Vision, and Core Values
- Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the General Mangers requests
- Sets PACE & TONE for the shift. Motivates staff to achieve results
- Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation
- Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high
- Provides motivation to team through active learning. Develops a strong teamwork environment
- Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy
- Builds rapport with all team members through active listening and problem solving skills
- Holds self to a higher standard, being a role model at all times
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
- Direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility
- Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned
- Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Assess staffing needs and notify Human Resources your needs on a weekly basis, Recruit staff when possible
- Establish minimum standards for employee performance and guest service
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Maintain food and equipment inventories, and keep inventory records
- Monitor employee and guest activities in order to ensure liquor regulations are obeyed
- Order and purchase equipment and supplies when directed
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable
- Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity
- Schedule staff hours and assign duties
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
- Take dining reservations
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
- Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
- Ensures each employee who serves or handles alcoholic beverage has a valid Liquor licenses from the ABLE Commission and Chickasaw Mixed Beverage Permit on premise
- Other projects as requested
- This position is located within The Chickasaw Nation's Casinos.
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Perform day-to-day administrative tasks such as maintaining information files and processing paperwork
- Uniforms and/or clothing should always be business professional
- Create and support an environment based on Teamwork by helping a fellow employees or guests without a second thought
- Superior attendance and punctuality
- Attendance in mandatory meetings, training, workshops, and/or seminars
- Adhere to organization policies and procedures
- Ensures the staffs always wears slip resistant shoes
- Ensures all staff members use a safety belt when lifting objects over 20lbs
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
- Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
- Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
- Knowledge of laws, legal codes, government regulations regarding the food service industry
- Excellent oral and written communication skills
- Expert computer skills, ability to compose and create reports, letters, memos, and procedures
- Mature judgment and professionalism in handling all matters
- Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology
- Ability to read and understand information and ideas presented in writing
- Excellent math skills
- Excellent organization and problem solving skills
- Knowledge of InfoGenesis software
- Reaches, bends, stoops, lifts, carries and pushes.
- Lifts and carries supplies, and cases, weighing up to 30 lbs
- Essential hand/eye coordination
- Work is normally performed in a typical interior restaurant/bar/casino work environment
- Noise level is moderate to high
- Moderate or high exposure to cigarette smoke when on property
- Limited exposure to physical risk
- Moderate physical effort required