Manager, Sales Systems and Analytics
JPC Partners
- Wyomissing, PA
- Permanent
- Full-time
Key Responsibilities:
Business Requirements Gathering:
- Collaborate with stakeholders to define business requirements and translate them into functional and technical designs.
- Facilitate discussions among business owners to understand problem statements and finalize requirements.
- Work with the Global IT Support team to implement Salesforce or Cognos requirements.
- Administer Salesforce, managing integrations, automations, QA, and troubleshooting.
- Oversee managed packages within Salesforce, ensuring seamless integration and functionality.
- Strong understand of financial software systems (JD Edwards preferred) and test updates and enhancements.
- Conduct regular system and user permission audits to identify and resolve issues and access changes promptly.
- Collaborate with cross-functional teams to implement system updates and improvements.
- Monitor system performance and proactively address potential issues.
- Document existing business processes and identify areas for improvement.
- Update documentation to reflect changes in processes or system configurations.
- Create comprehensive process documentation to guide users and support training efforts, including providing training to staff as needed.
- Implement and enforce data quality standards to ensure accuracy and consistency.
- Perform regular data validation checks and create exception reports to address discrepancies in audit.
- Collaborate with stakeholders to define and maintain data governance practices.
- Analyze business processes and systems to identify opportunities for operational improvement.
- Collaborate closely with stakeholders to streamline workflows and optimize system usage.
- Recommend solutions to enhance overall operational efficiency.
- Develop and implement sales reports, dashboards, and market analysis that will assist in making strategic decisions.
- Work closely with Sales and other users to understand their processes and procedures and identify analytical reporting needs to support their daily, monthly, and annual business requirements.
- Experience leading or managing a team
- 5+ years of experience in technical / functional support of Salesforce or related sales platform
- Salesforce Certification preferred (Certified Administrator)
- Advanced Microsoft Excel knowledge, data modeling, & reporting
- Strong analytical and organizational skills
- Excellent communication skills (written and verbal)
- Bachelor’s Degree (Business Administration, Computer Science, or Information Technology field preferred)
- Back-end Salesforce or similar system administration experience
- Experience in IBM Cognos Analytics systems is a plus
- Proficiency with business process gap analysis in Finance, Sales, Customer Service, and Retail Operations
- JD Edwards (JDE) or other ERP experience
- Ability to elicit business requirements and translate them to software vendors or Global IT functions
- Strong understanding of the Customer Lifecycle
- Proficiency in analyzing, developing, and implementing workflows and process automation
- Experience with data integration
- Ability to conduct user training, both in person and remotely
- This role requires strong analytical, technical, and organizational skills to facilitate, design, and implement effective business solutions