Procedural Scheduler - Palliative Medicine

• Minimum of three (3) years’ experience required in a minimum of one (1) of the below;

• A healthcare setting
• Vocational training in healthcare
• Possess knowledge of clinical care provided in a medical office setting along with insurance requirements, scanning and attaching documents within the Electronic Medical Record (EMR), back office processes required.
• Possess and maintain computer skills to include working knowledge of Word, Outlook, and Excel required. Possess ability to learn other software as needed. Experience with Meditech preferred.
• Possess knowledge of office methods, equipment, operations and process required. Possess an understanding of patient billing processes related to payments and adjustments required.
• Possess knowledge and understanding of medical terminology and abbreviations, various medical forms, reports and processing methods, required.
• Possess ability to take the initiative to evaluate and institute problem solving on a daily basis.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.

• Acts as a resource for staff in assigned area(s). Assists leadership in coordination of assigned staff as requested.
• Works with leadership regarding implementation of practice policies and procedures.
• Serves as a patient advocate.
• Professionally provides reception and administrative duties per department procedure and protocol.
• Performs the complete patient check in and check out process for assigned area(s) and per protocol.
• Completes incoming and outgoing record requests per Logan Health’s procedure and protocol as applicable to assigned area(s).
• Processes insurance information, authorization requests, etc. as applicable to assigned area(s).
• Coordinates referrals to other practices and/or facilities as applicable to assigned area(s).
• Maintains consistent inventory of department office supplies as applicable to assigned area(s).
• Works closely with staff to create a positive work environment and excellent experience for the patient.
• Multi-tasks, adapts, and promptly follows directions to meet practice needs.
• Performs Revenue and Revenue Cycle related tasks per department procedure and as applicable to assigned area(s).
• The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Logan Health