Customer Engineer Power

Vertiv

Stockholm
Permanent
Heltid

1 månad sedan

Job Description:Who are we?At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.We are actively seeking a Customer Engineer Power to join our dynamic team in Stockholm, Sweden!As a Customer Engineer Power, you will be responsible for Start Up, maintenance, component replacements and emergency repairs of Vertiv AC and DC Power products, mainly related to UPS but also including other power products. Important is also to support the technical manager with technical support not least towards our growing Key Account customers in Nordics that in general requires better support than our small customers. Required to establish, promote and maintain excellent relations with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Back offices and the department Management.What kind of work will you be doing?

Respond, in a professional manner, to all assigned service calls while on duty.
Perform all work in a safe manner and in accordance with established company safety policy.
Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
Ensure spare parts are properly accounted for using established parts procedures.
Assist in ensuring that the planned maintenance completion rate is maintained at a min 90% .
Assist back office to schedule, plan and complete any works as required, using established work flow procedures.
Keep back office informed of your schedule and the status of all open jobs.
Support company vision and management decision.
Ensure that all ISO 9001, ISO 14001 and ISO 45001 agreed processes are followed.
Keep company vehicle clean and properly maintained.
You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.
Work as part of the service team.
Follow up and follow through with any and all assigned tasks.
Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer's premises where possible.
Ensure availability to work during weekend and nights.
Report sales or service leads to the proper department.
Provide on site technical assistance with difficult problems.

What will make you successful?

Preferable 10 years experience of working in a technical service environment with UPS equipment or similar but the right personality is equally important.
Computer experience (All Microsoft Office associated programs such as, Word, Excel, Outlook).
Previous field service experience essential.
Excellent customer service skills.
Strong communication skills.
Self starter, ability to plan, organise and manage time effectively with an ability to work under pressure.
Clean valid driving license.

Should YOU meet the requirements outlined, we invite you to submit your application and initiating the process of charting your career path within our thriving and nurturing workplace!

Vertiv

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