Customer Success Manager
LifeWorks
- Sydney, NSW
- Permanent
- Full-time
- Maintain the highest level of client loyalty by developing relationships at all levels within the client organisation, particularly the C-level executives.
- Conduct ongoing business reviews that measure client success and build plans to achieve client success, including:
- Driving continued engagement of the TELUS Health solution by providing innovative communication programs focused on user uptake and persistency.
- Ongoing project status.
- Upcoming Product Roadmap presentations.
- Strategy sessions and solution optimisation.
- Establish recurring targets and monitor performance.
- Provide information about TELUS Health company vision and product strategy, as well as release readiness activities.
- Share best practices and connect clients to other clients to share ideas and industry best practices.
- Create high levels of customer advocacy and engagement.
- Solicit client feedback and work with internal partners to help drive product and operational improvements to enhance the overall Customer Experience.
- Work closely with operational counterparts inside TELUS Health to drive issues to closure.
- Continually advocate for Clients and find new ways to add value to the Client.
- Drive client engagement by connecting clients to the broader TELUS Health community of clients with attendance at events such as Insights and local events; providing opportunities to share their success stories and network with other clients for best practices collaboration.
- Manage and negotiate the renewal process when needed.
- Coordinate contracting and delivery of additional ad-hoc services.
- Identify additional solution expansion opportunities and refer to sales.
- Post secondary education in Business, Technology, or a related field.
- 5+ years of experience in Account Management, Success Management or other customer facing relationship role.
- Familiarity with Employee Assistance, Wellness, Recognition, Perks or Human Capital Management market.
- Flexible work arrangement to suit your lifestyle.
- Contribute to the delivery of proactive employee mental health and related services in a sector that has a critical impact on the health, well-being and welfare of others.
- Membership with the Mental Health Academy includes access to over 350+ courses that contributes to your Continuing Professional Development (CPD).
- Partner across a whole range of different industry sectors delivering best-in-class learning & development solutions.
- Engage in a range of diverse and rewarding work and career growth.
- Competitive salary, employee benefits and much more.