Front Office Concierge
Cosmetic Physician Partners
- Scottsdale, AZ
- $20.00-22.00 per hour
- Permanent
- Full-time
- Customer Engagement: Create a welcoming and informative environment for customers by offering in-depth product knowledge, addressing their queries, and assisting them in making informed purchasing decisions. Knowledge of all physician’s credentials, and able to relay them to patients when determining purchasing decisions.
- Merchandising: Assist in maintaining visually appealing displays that highlight our products and attract customer attention. Ensure products are properly stocked and organized.
- Customer Relationship Management: Build strong relationships with repeat customers by offering personalized attention and follow-up support. Maintain a database of customer preferences for future reference.
- Promotions and Events: Support promotional activities, events, and product launches by actively engaging customers and promoting featured products.
- Team Collaboration: Collaborate with other team members and vendors to create a cohesive and customer-focused environment.
- Customer Feedback: Actively seek customer feedback and communicate insights to the Cosmetic Supervisor to improve product offerings and service quality.
- Hygiene and Sanitation: Ensure the cleanliness and hygiene of the medical spa, including sampling products and maintaining a tidy workspace.
- Scheduling: Establish and maintain contact with patients considering or awaiting cosmetic procedures. Maximize scheduling utilization by using a cancellation list, managing the lead list and CRM software, adding on procedures, etc.
- Front Desk Management Including (but not limited to) the following:
- Greets and check-in patients upon arrival.
- Gather requisite patient information and place in chart and enter into computer.
- Escort patients to exam rooms and maintain exam rooms between patients.
- Check patients out and collect all fees as required.
- Answer incoming phone calls, retrieve messages from voicemail, schedule appointments, record complete messages and direct callers to the appropriate personnel.
- Manage the Skin Membership loyalty program.
- Assist in managing Providers’ schedules to utilize cross referral opportunities.
- Consistently update Excel tracking spreadsheets.
- Be a liaison between the patient and physician by scheduling recommended procedures, selling recommended product, and tracking closure rates.
- Prepare End of Day Transaction Report, cash reconciliation, and close-out for manager approval.
- Utilize patient reward programs including Alle and Aspire.
- Passion for Cosmetics: Demonstrated interest and knowledge in cosmetics, skincare, and beauty trends.
- Customer-Centric Approach: Friendly, approachable, and dedicated to delivering exceptional customer service.
- Communication Skills: Excellent communication skills to effectively interact with customers and provide product information in a clear and engaging manner.
- Sales Abilities: Basic sales skills with the willingness to learn and improve over time. Prior sales experience is a plus.
- Product Knowledge: Familiarity with a variety of cosmetic and skincare products. Training or certifications in beauty-related fields are advantageous.
- Attention to Detail: Ability to ensure accurate product placement, pricing, and inventory management.
- Team Player: Willingness to collaborate and support colleagues to achieve shared goals.
- Adaptability: Flexibility to work in a fast-paced retail environment, including weekends, holidays, and special events.
- Computer Proficiency: Basic computer skills to navigate point-of-sale systems and assist with basic administrative tasks.
- Ability to Multi-task: Be able to manage multiple tasks efficiently
- Compensation: $20-$22/hourly, commensurate with experience.
- Full-time benefits include:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Employee discount
- Flexible spending account
- Health savings account
- Life insurance
- Paid time off