Boutique Hotel Front Desk Receptionist
Hotel Royal Oak
- Royal Oak, MI
- $32,000-40,000 per year
- Permanent
- Full-time
- Greet and welcome guests with a friendly and professional demeanor
- Check guests in and out of the hotel, ensuring accuracy of information and resolving any issues or concerns promptly
- Answer phone calls, emails, and other communications promptly and courteously
- Provide information to guests about hotel amenities, local attractions, and directions
- Create and maintain guest reservations accurately and efficiently
- Handle guest inquiries, requests, and complaints with a positive and professional attitude
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest needs are met
- Assist with other administrative tasks as assigned
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in using computer systems and basic office software
- Ability to remain calm and professional in high-pressure situations
- Positive and friendly attitude with a passion for providing excellent service
- Flexibility to work varying shifts, including weekends and holidays
- Knowledge of local attractions and amenities is a plus