US Mint 5/31 Contact Center Support Representative
GXO Logistics
- Irving, TX
- Permanent
- Full-time
- Respond to inbound calls for order placement
- Answering product related questions
- Up sell and cross sell additional products
- Placing orders and tracking order status
- High School Diploma or GED equivalent, Required
- 6 months of relatable customer service experience, (preferably in a call center or retail environment)
- PC literate and basic typing skills (at least 25 - 35 wpm), Required
- Ability to obtain government background clearance, in addition to our standard background process
- Must complete US Federal Fingerprint and obtain NCIC Clearance
- Flexibility to work a schedule 7:00AM- 8:00PM (must work 1 weekend day; SPLIT DAYS OFF)
- Punctual Attendance is MANDATORY during training to maintain employment
- Internet Access (hard wired connection, not Wi-Fi), Required
- Excellent Written/Verbal Communication
- Ability to multi-task
- Pleasant and professional telephone etiquette
- Good listening, probing, and people skills
- Soft sales skills
- Enjoys the challenges that a customer service job can present
- Ability to adapt to the fast-paced call center environment
- Analytical/problem-solving skills
- Regular and punctual attendance is a must
- Must be able to sit for extended periods of time
- Must be able to travel on-site when requested (for meetings, training, equipment exchanges, etc.)
- Must be able to read, write, and speak English
- Must be able to communicate with co-workers and customers daily by phone