Quality Assurance - Lead Quality Assurance Specialist
Crystal Stairs
- Los Angeles, CA
- $21.24-29.74 per hour
- Permanent
- Full-time
- Distributes the quality assurance work among the QA Specialists as directed by supervisor.
- Assist with reviewing the work of the QA Specialist for accuracy and completeness.
- Compile and prepare statistical data as needed.
- Assist with external quality and monitoring reviews for programs (audits).
- Respond to external complaints or concerns regarding programs.
- Assist in the resolution of client complaints and inquiries.
- Conduct quality assurance reviews of client and provider files.
- Report results of reviews to Supervisor and participate in problem solving work related to areas of concern.
- Assist supervisor with providing training to new hires.
- Participate in work groups, committees, and ad hoc groups.
- Perform other duties as assigned by Supervisor.
- Medical/ Dental/ Vision - 95% paid by employer
- 401k Matching Options
- Flex Spending
- Pre-paid Legal Services
- Sick and Vacation Time
- Paid Holidays and Winter Break
- Opportunity for Growth and Development
- Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM