General Manager
BFS
- Davis, WV
- Permanent
- Full-time
- Store Sales
- Net Profit
- Overall Store Business
- Recruit and select new employees
- Overall management and responsibility of Sandwich Artist™, Shift Managers, Assistant Managers
- Ensure that new employees are trained and inducted in accordance with Subway training requirements
- Provide ongoing coaching of employees and lead expectations by example
- Prepare the rosters in line with budgeted labor and man hours
- Run employee counseling sessions and Investigation Meetings. Inform Operations Manager of escalated employee issues.
- Perform employee appraisals once every quarter
- Mentor Assistant Managers as required
- Develop and monitor store labor budgets and man hours
- Invoicing, ordering and daily banking
- Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
- Manage cash variances and wastage.
- Ensure 100% compliance in accordance to SUBWAY® and council guidelines
- Perform inventory management and stock control including weekly stock take and reports. Analyze the Weekly Sales & Inventory Report to improve the business
- Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
- Create and implement Local Store Marketing Plans
- Complete all required courses as directed by Operations Manager
- Ensure safety procedures are followed to prevent injury
- Provide a safe work environment for employees and customers
- Ensure all accidents are reported as per company process
- Promote & encourage a high level of customer service amongst employees
- Provide a high standard of customer service in dealing with sales, inquiries and complaints
- Handle unresolved and/or escalated customer complaints
- Maintain high personal standards in both presentation and work habits
- Manage point of sale and customer complaints
- Sales growth, financial management and analytical judgment
- Strategic thinking with planning and alignment
- Inventory management
- Collaborate and negotiate with others
- Compliance and process focused
- Maintain store cleanliness and hygiene at all times