Senior Spare Parts Coordinator
Wärtsilä
- Norge
- Fast
- Fulltid
- Act as customer contact for spare parts quotations, orders, deliveries, and non-conformities
- Act as a link between the customer and the various departments involved in the spare parts delivery process
- Handle and coordinate quotes and orders according to working procedures, guidelines, and local requirements
- Ensure the highest level of quality and response time for quotes and orders
- Actively follow up quotes with customers before they expire providing feedback to sales teams
- Actively follow up the order book with the sales team
- Actively follow up orders to keep on-time-delivery KPI
- Proactively propose ideas to speed up deliveries
- Maintain and develop knowledge of customer-specific solutions and needs
- Follow up and communicate parts deliveries information accordingly in a timely manner to customers
- Maintain and develop knowledge of customer-specific solutions and needs
- Coordinate and prioritize daily activities and urgent requests with relevant colleagues in order to find satisfactory solutions
- Negotiation of process and agreement on the delivery date with the customer
- Processing of spare part orders including material disposition, shipment preparation and complete documentation
- Commercial Order Processing including verification of commercial terms and conditions, as well as the issuing of invoices and credit notes
- Support clarification of tax, insurance, export, customs, forwarding and financing matters for spare part orders in cooperation with the responsible departments Accounting, Finances and Import/Export
- Experience in customer service, both internal and external.
- Experience in working in an international environment is seen as a benefit
- Parts coordination management-related experience would be considered as advantageous.
- The ability to work as part of an effective team and collaborate with stakeholders.
- The ability to work independently within a team.
- Solution-orientated mindset with a proactive approach to problem-solving.
- Excellent communication skills, fluency in the English language, both verbal and written
- Open and willing to adapt to change within a dynamic organization.
- IT proficient, particularly within Microsoft Office Suite.
- Experience in SAP is desirable but not essential.