Luxury Reservation Consultant ( German Speaker)
Accor
- Barcelona
- Permanente
- Tiempo completo
- Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations
- Having authentic conversations while you book global travel experiences to luxury destinations
- Sharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their needs
- Education and/or work experience in sales, customer service, hospitality, or tourism industries.
- Experience in luxury travel will be an asset.
- Native or proficiency level in German is mandatory.
- Fluency in English (C1) is required
- Computer literate
- Passionate about travel and hospitality
- Active listening
- Excellent verbal and written communication and interpersonal skills
- Strong understanding of customer service principles and best practices
- Exceptional organizational, and time management abilities
- Strong sense of responsibility and accountability
- Genuinely curious and eager to self-develop
- Team spirit
- Respectful and collaborative within a diverse multicultural environment
- Private health insurance
- Daily food allowance
- Incentive plan based on sales and quality KPIs
- 24 working days of paid holidays per year
- Attractive discounted rates for our iconic properties worldwide
- Access to ongoing training and professional development
- Opportunities for career growth
- Diverse, inclusive, and fun work environment
- Positive and supportive company culture
- Work-Life Balance commitment
- Opportunities to give back to the community and make a positive impact
- Must be currently legally entitled to work full-time in Spain
- 39 working hours/ week
- We offer rotating schedules
- 2 consecutive days off (two weekends off per month guaranteed)
- Current opening hours: Mon-Sun 8am to 10pm
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