Artist Support Associate
Sony Music
- New York City, NY
- $45,000-50,000 per year
- Permanent
- Full-time
- Serve as the first point of contact for the AWAL Core members on their individual campaigns and release setup.
- Help artists using the in-house AWAL tools like our Uploader, the Analytics tools, and the AWAL app.
- Support the artists and labels with the quality control process for their new releases.
- Answer questions coming in from the artists on the day-to-day running of their business (80% of your time).
- Work with more senior members of the team to develop internal training tools.
- Look for exciting upcoming projects in the roster and share with the A&R team.
- Experience using Zendesk or other ticketing systems.
- Knowledge of the digital music industry, with prior experience using digital services, distributors, and marketing platforms.
- Excellent customer support and client-facing skills.
- Strong verbal, written, and interpersonal communication skills.
- It's important to be organized and methodical with the ability to manage a large workload in an exciting environment with a fast-growing roster of clients.
- Fluency in Spanish and/or Portuguese is a plus.
- Genuine love for music!
- You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
- A modern office environment designed to foster productivity, creativity, and teamwork
- Our Hybrid with Flexibility approach combines the flexibility of remote working with the benefits of in-person collaboration whenever we need to come together to do our best work. Managers will partner with their teams and employees to establish work arrangements that meet the business, team, and individual needs.
- An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
- Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans
- We invest in your professional growth & development
- Time off for a winter recess