Senior Delivery Manager
Moneysupermarket Group
- London
- Permanent
- Full-time
- Work collaboratively with CRM Solutions and CRM Strategy, Product and Tech, Data Engineering and Data Scientists to identify user cases and to clarify needs and requirements
- Drive prioritisation of multiple stakeholder requests
- Mentor team on delivering outcomes sustainably
- Lead Agile practice day to day, including ceremonies while focusing on continuously improving ways of working
- Build close working relationships with Braze Customer Success Managers, audit upcoming features to find candidates for implementation and ensure adoption is well understood
- Work with the team to define best practices around using Braze and related ecosystem
- Compile success stories and use these to influence technical and non-technical stakeholders to further adopt Braze
- Design and streamline processes, using colleague feedback to constantly improve them
- Confirmed success understanding user needs and coordinating business requirements gathering and analysis, planning, monitoring execution and tracking resolution of issues
- An understanding of MarTech, Data and Tech architecture across multiple systems and the application to Customer Journeys
- Proven success developing positive relationships with cross-functional stakeholders incl. Exec level, with an ability to clearly communicate sophisticated concepts to a technical and non-technical audience
- Proven success overcoming obstacles and delivering the critical path
- Experience leading on adoption of Agile standard processes, mentoring teams as required
- Proven success guiding programmes/initiatives from ambiguous problem space to resolution, identifying relevant participants and ensuring prioritisation and completion