Fire Alarm Operation Technician
Johnson Controls
- Richmond, VA
- Permanent
- Full-time
- Competitive hourly rate
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Execute projects on time and within allocated installation hours.
- Work with the project manager to resolve problems that impair installation activities.
- Must be able to work on multiple projects simultaneously.
- Read and interpret blueprints, diagrams, submittals, specifications, schematics, and operational product manuals.
- Coordinate the installation activities with all trades to optimize installation time.
- Attend all required site meetings.
- Instruct and train customers on functional operation of the equipment/system.
- Conduct simulations and answer questions.
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
- Complete project documentation in a timely manner.
- Adhere to all OSHA and Johnson Controls safety policies and procedures.
- Responsible for contacting customer representative and ascertain equipment/systems problems.
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
- Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
- Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
- Obtain customer signature upon completed service call assignment.
- Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
- Perform other duties as assigned.
- 3+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
- High School Diploma or equivalent
- Ability to follow verbal and written instructions.
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
- Demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and always follow safety guidelines and procedures
- Strong organizational skills, positive attitude, and ability to learn quickly.
- NICET Level II certification.
- Local State licenses.
- Knowledge of national and local Fire Codes