Casumo was established in 2012 and has been leading the innovation of the iGaming industry ever since. Known for its unique and lovable brands including Casumo and Dunder, the group continues to develop and deliver best-in-class gaming products and experiences. We believe in the power of collective genius and look for idea generators, solution seekers and ingenious innovators that want to play a part in pioneering our brands into the future.About The team:As a member of the Customer Service Ambassador team, you will be a part of a diverse and ambitious group of people responsible for navigating players throughout their adventure with us. You will begin your Ambassador journey in our Service team, where you will be responsible for onboarding, educating, and supporting our customers. This team is a springboard for growing into either our Engagement team, where you will be able to get creative and upsell our product, or our Expert team, where you will have the opportunity to dig deep, expand your knowledge and learn more about the complex sides of iGaming.As Customer Service Ambassador at Casumo, you will:Listen and respond to our player's needs and concerns and provide professional, friendly support at all times ensuring our players are our number one priorityWork in collaboration with other teams such as Player Protection, Sports, Payments and LoyaltyContribute fresh new ideas, giving constructive feedback to constantly improve how we work and exercise your creativitySupport customers across multiple brands via live chat and email with an average of 100 cases per dayAssist management with day to day tasks, while expanding your knowledge and progressionYou Are:Native Finnish Speaker levelPassionate about identifying customer needs and providing first contact resolutionLive chat or Customer Service experienceTarget driven and eager to consistently improve your personal performanceExcellent at communicating, patient and able to explain complex topics in a concise wayAmbitious, eager and ready to learnA reliable, hard working person with a super positive attitudeAdditional skills:Sportsbook knowledgeLive chat experienceiGaming experienceFluent in any of our other key market languages (Swedish, Danish, Norwegian, Finnish)Ambassadors Perks:Monthly bonus incentives to reward high performanceRegular target based competitions3 weeks of full training with constant attention and supportCareer progression with managerial potentialThe PerksBeing a part of the Casumo group provides an unparalleled experience. You'll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces. In addition to that, you'll enjoy:Private health insuranceWellness incentives, including a fitness allowance and mental well-being servicesGourmet lunches and healthy snacks prepared by our in-house chefAccess to some of the greatest tools and platforms for developing your professional skills and building success within your roleA range of training courses, known as Casumo College, for continuous learning and growthAn incredibly diverse team of smart, kind and motivated colleagues from more than 45 countriesSocial events for building strong relationships with colleagues from all across the organisationGreat minds don't think alikeAt Casumo we're all different. By building a team where difference is embraced, through our lived experiences, our beliefs, and who we are, we create a diverse and inclusive home for all our 'sumos. It's about keeping it real and being your true self. Because, great minds don't think alike; the more diverse we are, the better we become, together.
