Associate II - Cloud Infrastructure Services
UST
- Bangalore, Karnataka
- Permanent
- Full-time
- Adhere to ITIL best practices
- Collaborate with other team members for timely resolution of tickets.
- Assist new team members to understand the customer environment.
- Consult with mentor when in doubt.
- Adherence to defined processes.
- Adhere to organization’ s policies and business conduct.
- Provide on floor training and one-on-one mentorship for new joiners.
report and seek continues feedback from peers and manager.Skill Examples: * Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers.
- Analytical ability to understand a larger picture of customer issues.
- Ability to follow SOP documents and escalate the s with in the SLA defined.
- Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues
- Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation
- Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools
- Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible
- End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management
- Strong troubleshooting skills