Manager Solution Engineer- Voice Services
SITA
- Madrid
- Permanente
- Tiempo completo
- Provides technical qualification and owns the technical aspects of proposals submitted to customers. This is achieved through a deep knowledge of current, new, or evolving technologies, specifically within the domains of voice, UC and CC solutions
- Designs and coordinates the development of standard and complex voice, UC, and CC solutions. These solutions may involve multiple parties both internally and externally, including the selection of 3rd party vendors to meet customer requirements for network connectivity, wireless technologies, and security.
- Promotes SITA by providing customers with comprehensive, up-to-date information on current products, product enhancements, and new solutions in the areas of voice, UC, and CC through customer meetings and workshops. Ensures that the designs are efficiently implemented Right the First Time (RFT) and are operationally supportable.
- Collaborates with colleagues to gain and share ideas and opportunities related to voice, UC, and CC solutions.
- Leads, mentors, and coaches’ staff, and organizes technical training and certification on the products and technologies supporting the voice, UC, and CC areas within the Air Transport Industry (ATI).
- Supports account teams or competency centers during the pre-contract phases (qualification, proposal, and contract) with technical designs and advice, specifically in the areas of voice, UC, and CC
- Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term, especially in the voice, UC, and CC domains.
- 5-8 years of experience in Information Technology Telecom Industry or Air Transport Industry technology in a technical pre-sales role
- Proven track record in producing communicating and documenting successful technical customer solutions
- Pre-Sales Business and or Commercial experience is a plus
- BS level Technical Degree or equivalent experience in Engineering Computer Technologies
- At least 1 technical certification is required (e.g. ASEP TE STE ESE CCIE/CCNP/CCDP/CCIE/IPT)