Relocate to Malta D365 CE Lead Functional Consultant
Black Pen Recruitment
- Montevideo
- Permanente
- Tiempo completo
- Minimum 12+ years hands-on proven functional experience in CRM configuration. standard workflows, dashboards, forms, views and standard reports development is a must.
- At least 5-6 end to end large scale implementations with D365 CE (or lower versions).
- A University graduate with a relevant degree within a computing or business discipline.
- Confident in abilities and can demonstrate this in front of the client.
- Microsoft Dynamics CRM Certifications (2016, D365) are highly desirable.
- A proven track record of successful maintenance or implementation of a number of solutions within large client companies, preferably across a number of business verticals.
- Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service.
- Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents, Power BI).
- Strong understanding of Dynamics 365 Common Data Model and Common Data Model including the customisations and development of Business Data Models for different solutions.
- A proven ability to develop a clear understanding of clients needs and the ability to incorporate them into a solution.
- Experience of consultancy roles in software delivery.
- Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies.
- Adept at Business Requirement Analysis.
- Works independently as well as in a team environment.
- Acts with professional demeanour.
- Manages time and multiple tasks accordingly.
- Thinks clearly and calmly under pressure.
- Solves complex problems with creative solutions.
- Places emphasis on client satisfaction.
- Desires to constantly assess and incorporate new technologies and software into their skillset.
- Promotes the Values of our company.
- Good communication skills.
- Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors.
- Strong exposure to presales.
- Conducting interviews to hire talent.
- Mentoring juniors.
- Strong understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons.
- Ability to drive conversations around the Digital Transformation journey of clients and laying roadmap to achieve successful outcomes.
- The ability to see the greater picture and suggest solutions both within and outside the current implementation.
- Project documentation experience especially for work packages to be implemented by offshore teams.
- Business process mapping, modelling and documentation knowledge.
- Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and teams.
- Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables.
- Interface effectively with other members of the team and the Solution Architect to ensure that the CRM solution continues to meet clients requirements.
- Leading the solution on a work stream, making design decisions and creating solution documentation.
- Demonstrate excellent foundational consulting skills, including analytical knowhow, written & verbal communication & team participation.
- Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations.
- The creation of high quality and sustainable client solutions and project documentation including support for testing activities.
- Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully: on time and on budget.
- Contribute to activities as required including building demo and proof of concept solutions for various client presentations.
- Work on the creation of Dynamics 365 solutions and industry templates.
- Meet and exceed customer expectations of business knowledge, skills and behaviour.
- Identify business/project/support risks and mitigate or communicate as necessary.
- Communicate progress updates to relevant parties both formally and informally.
- Support practice development activities such as defining and configuring industry specific solutions.
- A portion of the role also requires supporting and doing people management, people development & career progression support, performance assessment and management.
- In all activities, ensure timely completion of internal processes and mandatory training.
- Work on your own initiative and with minimal support if needed.
- Carry out additional duties as may occur from time to time as instructed and agreed by the management team.
- Always represent the firms Microsoft Business Solutions team in a professional and positive manner.
- Have awareness of the product roadmap and the content of future releases of D365FO.
- Demonstrate awareness around upselling and company capabilities.