Production Analyst - L2 SAP Payment Solution

Deutsche Bank

Pune, Maharashtra
Permanent
Full-time

18 days ago

Job Description:Job title: Technology Service Analyst (NCT-Analyst/Associate)Location: Magarpatta City, Pune, IndiaRole DescriptionPrivate Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Flexible working arrangements
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your Key Responsibilities / Tasks:

Support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery
Actively contribute resolution of incidents and problems within the team & oversee the resolution of complex incidents
Collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues
Contribute to monitoring, reporting and improvement
Ensuring that metrics are monitored and improved where necessary

Your Skills & Experience

Experience with multiple technology stacks (SAP Banking, UC4 , DB2/Oracle database, Cloud based platforms etc)
Working knowledge of standard tools (Service-Now, Confluence, JIRA)
ITIL & GCP qualified desirable
English language skills mandatory, German desirable

EducationBachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)How we’ll support you

Training and development to help you excel in your career
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teamsPlease visit our company website for further information:Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank

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