L1 Technical Support & Billing Specialist - German speaker
isolutions
- Barcelona
- Permanente
- Tiempo completo
- Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance
- Collaboration with third party providers
- Analyse, solve and document user problems
- Create documentation and checklists, and maintain the Knowledge Database
- Administer access rights
- Manage monthly invoice process for our business unit
- Perform administrative tasks and keep internal processes updated
- Create reports and update our Dynamics 365
- Knowledge of Dynamics 365, accounting, or general finance is a plus
- Experience in 1st level support or customer service
- Good Windows 10/11 and Office 365 skills, Apple skills are a plus
- Experience in Windows user support
- A curious mindset and a passion for technology
- The ability to work independently, customer-oriented thinking, and high-quality standards
- Native level of German, good level of English
- Permanent contract with competitive salary package, plus interesting fringe benefits
- Being based in Barcelona or nearby, you'll have the flexibility to work from home according to your needs
- Compensation for monthly home office expenses and work set-up extension
- Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem
- Structured career development plan based on your professional goals
- Yearly training budget, Microsoft Certifications and bi-weekly “Tech Lunches“
- Choose your hardware
- Free language classes
- One additional week of vacation for Corporate Social Responsibility
- Annual team event in Switzerland
- A dynamic environment and a unique team spirit!
- Apply
- Discovery call with HR
- Interview - video call with Team Lead and Team Member
- Final assessment