Project Manager - Eurofins Environment Testing Northwest, Tacoma
Eurofins
- Tacoma, WA
- $67,725-71,000 per year
- Permanent
- Full-time
· Project set-up both commercial and Department of Defense programs
· Project review in LIMS
· Sets up project
· Adds any project notes (special reporting and invoicing instructions, etc.)
· Reviews project documentation
· Adds any project documentation to central repository
· Sets up client for TotalAccess/My EOL
· Manages purchase orders, task orders, contracts, and change order requests
· Verifies that lab compound lists and limits meet project requirements for new projects not quoted
· Adds any project specific limits / lists to LIMS
· Deliverable assignment and delivery route
· For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.Communicates project details to operations
· Initiates project kick off call with client and pertinent staff, if needed
· Engages work share labs, service centers, and non-Eurofins Environment Testing locations as
needed for new projects not quoted
· Works with operations to ensure adequate capacity for incoming work (forecasting)
· Provides updates to operations on upcoming work
· Familiarity with state and national program requirements as it pertains to work mix
· Create bottle orders
· Schedules courier or field sampler, if needed
· Confirms non-Eurofins Eurofins Environment Testing subcontract labs are on the approved list and set-up as vendors for new work
· Initiates approval process for any subcontract labs not on the approved list
· Generates subcontract paperwork
· Generates accounting software requisition when sending subcontract samples
· Verifies that lab certification meets project requirements
· Verifies that lab compound lists and limits meet project requirements for new quotes
· For new quotes confirms that EDD format is available (delivery assignment and delivery
route). If a new format is needed, submits
· For new quotes confirms that EDD format is available (delivery assignment and delivery
route). If a new format is needed, submits a helpdesk ticket
· Engages work share labs, service centers, and non- Eurofins Environment Testing locations as needed for new quotes
· Provides supporting documentation to client as needed (contact list, bottle table with
preservation, etc.)
· Sample Receipt
· Communicates any issues to clients for duration of project
· Manages incoming work for Rush and short holds
· Reviews log-in
· Resolves log-in issues with client
· Informs client of any log-in discrepancies
· Sets samples to “available” after review
· Sends client sample receipt confirmation
· Reviews draft invoice
· Confirms that any client needed information (purchase order, project number, etc.) is
recorded in LIMS for invoicing
· Reporting
· Client specific report requirements
· Reviews job list daily and manages due dates
· Communicates any expected delays to clients before the job due date
· Confirms any data anomalies (filtered
dissolved, deviations from historicals, etc.) with operations before submitting to client· Reviews reports and EDDS before issuing to the client
· Confirms correct report format and EDD format is used
· Creates and issues final report by client due date
· Issues final data packages
· EDD checkers
· Data upload
· Compiles case narratives
· Invoicing
· Sets up delivery route
· Reviews final invoice before issuing to client
· Generates credit/debit memos as needed
· Submits credit/debit memos for approval
· Submits approved credit/debit memos to client, if needed
· Submits revised invoices
· Initiates follow up calls to confirm correct invoicing
· Works with collections on A/R follow up
· Regular review of A/R statusClient set-up
· Work with CSM to communicate lab capabilities to the client
· Requests new client review
· Confirms sales assignments with Client Relations Manager
· Takes new quote requests from clients
· Reviews client contract requirements / coordinates review.
· Reviews purchase orders
· Submits purchase orders for approval and returns approved orders to client
· Follows up on client terms and credit limit
· Account Maintenance
· Follow up calls and visits with clients
· Provides technical support as needed
· Uses company resources to follow up on client requests
· Familiarity with company capabilities and key contacts
· Forward opportunities and leads to sales
· Forecasts upcoming work
· Asks for the next opportunity
· Area of responsibility (air, regulations, etc.)
· Quotes & Proposals
· Initiates project QAPP review with operations, QA, and subcontract labs as needed
· Initiates technical support from operations as needed (special requests, method development, technical review, etc.)Quote generation and approvals
· Reviews client quote requests for capabilities, certifications, scope
· Confirms client contracts (if applicable) and pricing
· Determines lab placement for the work
· Confirms that lab certification meets project requirements
· Confirms that lab compound lists and limits meet project requirements
· Creates quotes
· Submits quotes for approval
· Sends quotes to client
· Forecasts quotes
· Provides QAPP / SOW information to the client as needed
· Updates status in LIMS
· Account maintenance
· Submits client complaints and participates in correction action / follow up as needed
· Communicates client issues/complaints to sales
· Follows up on client requests
· Supports the follow up of quotes/bids for tracking purposesQualificationsBS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree)Authorization to work in the United States indefinitely without restriction or sponsorship.Experience:
- 6 months of client-relationship/customer service experience required
- Candidates with 2-3 years client service experience preferred.
- Prefer some bench chemist or field experience
- Requires additional lab training in methods and QA across multiple departments