Principal Access Rep - Radiology Call Center - FT/Day
University of California, Irvine
- USA
- Permanent
- Full-time
Location: Orange
Job Type:
Department: Radiology Call CenterUC Title: ACCESS REPR PRNPosition Number: 41068103Reports to: Business Intelligence Mgr 1Working Title: Principal Access RepCost Center: Radiology Call Center (428756)Bargaining Unit: AFSCMEFLSA: NonexemptDate Created: 3/07/2024Job Code: 009099Hours: 40Shift: FT/DaysFTE: 1Position Summary:The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule molecular imaging (nuclear medicine and PET CT) specialty referral appointments or to make appointment modifications as a result of operational changes. Coordinator and/or follow up on procedure authorizations. Collaborate administratively with modality leadership, technicians, and referring providers regarding orders/ appointment requests. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each modality and clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.Total CompensationIn addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our:Compensation practices (https://www.hr.uci.edu/partnership/totalrewards/compensation.php) andBenefits (https://careersucirvine.ttcportals.com/pages/benefits).Salary Range:Hourly Rate Minimum $25.61 Midpoint $28.75 Maximum $31.89Required Qualifications:Demonstrated experience using a computer, including data entry and retrievalDemonstrated experience using office equipment such as a printer, copier, fax, scannerDemonstrated knowledge of insurance programs and/or government programsAbility to establish and maintain effective working relationships across the Health SystemExcellent written and verbal communication skills in EnglishMinimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinicsExperience and technical knowledge with molecular imaging scheduling and therapies (tracers, procedures, etc. for nuclear medicine and/or PET)Experience with MS ExcelAbility to work independently with minimal supervision and directionPreferred Qualifications:Demonstrated knowledge of medical terminologyMinimum 6 months experience working at UCI Medical Center's Call CenterBilingual skills in English and Spanish and/or VietnamesePrior EPIC experienceKnowledge of University and medical center organizations, policies, procedures and formsConditions of Employment:The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan
- Legal Right to Work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation