Night Manager
Midleton Park Hotel
- Midleton, Co Cork
- Permanent
- Full-time
- Manage the night shift in the department ensuring that the department is rostered appropriately and that all employees carry out the duties assigned to them
- Serve as the Duty Manager for the property during the night period;
- Ensure the hotel is prepared in advance of each shift
- Responsible for the smooth running of the Hotel
- Liaise with front office regarding all aspects of client’s requirements
- Ensure the safety of all our guests throughout the night, by completing the safety checks and night audits competently
- Ensure meeting rooms are properly set up, broken down and reset according to the weekly function sheets
- Resolve customer complaints promptly
- Delegate duties and tasks to staff to meet objectives and maximize resources
- Assist in creating and inputting the weekly roster into time management system, considering the business demand.
- Stay current with relevant legislation regarding service of food and alcohol
- Communicate our services and facilities to guests as required
- Be aware and ensure compliance with all company policy’s regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security
- Work in conjunction with the General Manager to ensure the smooth and efficient running of the department and overall Business
- Attendance at Operational Meetings and HOD Meetings
- Monitored stock levels throughout the shift and replenish as required, recording of any wastage
- Ensure all staff members are fully trained & performing at their full potential with a high level of productivity at all times
- Ensure any faults or problems with equipment are reported and resolved
- To take a proactive involvement in Health and Safety, ensuring to report and where possible act on incidents, accidents or damage in the Hotel. Proactively bring any suggestions or ideas to GM’s attention
- Complete Staff and Guest Incident Reports