Quality Assurance Associate with Chinese

Keywords Studios

Gushan, Kaohsiung City
Permanent
Full-time

16 days ago
Apply easily

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥Role overviewAs a Quality Assurance Associate, you'll support the project lead by evaluating ticket samples to ensure adherence to quality standards from a handling perspective. There's potential for you to take full ownership of this task in the future, gaining increased responsibility and autonomy within the role.What are we looking for? Our QA Associate has a knack for the following skills:Leadership:

Identify achievements or issues on them based on defined expectations and procedures established for the project
Coach agents to incorporate feedback and increase the quality of their contact with customers

Analytics:

Evaluate tickets samples

Communication:

Provide helpful feedback to agents to help them understand their achievement and/or areas of improvement
Assist with linguistic checks on the audited tickets, which also includes corrections and explanations on the errors

Business:

Participate in building high quality standards for customer service

RequirementsYou'd be a great fit for this role if you have:

4-year course or college level with experience in a similar capacity
Hands-on experience in Quality Assurance
Relevant background in Customer Support roles
Demonstrated ability to deliver professional feedback would be a plus
Proficiency in Excel with excellent analytical abilities
Advanced English Skills – both written and spoken (C1-C2 level)
Fully Proficient Chinese Skills
Ability to work in autonomously as well as collaboratively within a team setting
Excellent communication skills, maintaining objectivity and impartiality
Assertiveness and can-do attitude
Attention to detail and effective task prioritization skills

BenefitsOur recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.That would be it from us - now we are waiting for your move!#imaginemoreRole Information: ENStudio: Keywords StudiosLocation: Asia Pacific, Kaohsiung, TaiwanArea of Work: Player EngagementService: EngageEmployment Type: Full TimeWorking Pattern: Remote

Keywords Studios