AUDIO SUPPORT ENGINEER
The Supreme HR Advisory
- Kovan, Singapore
- $3,000-4,000 per month
- Permanent
- Full-time
Working time: 7.30 to 5.15pm or 8.30 to 6.15pm or 9.30 to 7.15pm
Salary: $3000 - $4000Purpose:To provide technical expertise and know-how of the products and to keep up to date technical information of digital PA products for Singapore & Overseas Markets.Job responsibilities: -Customer Support:
- Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues including audio interface, digital audio workstation, amplifiers, speakers, digital mixers, and digital signal processors (DSPs).
- To manage Steinberg's technical issues and communicate with Steinberg on all Digital Audio Workstations and licensing. Also managing Cloud licensing.
- Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged.
- Retail display set-up and maintenance assistance for the best customer experience of PA products, especially CS&C (MPP) products.
- Diagnose and resolve hardware and software issues related to audio equipment promptly and effectively.
- Collaborate with the technical team (including the technical service centre team) to escalate and resolve complex technical problems, ensuring minimal downtime for our clients.
- Stay up to date with the latest advancements in audio technology and products.
- Develop a deep understanding of our product offerings to provide accurate information and solutions to customers.
- Create and maintain comprehensive technical documentation, including troubleshooting guides and FAQs, to assist both customers and internal teams.
- Conduct training sessions for staff for both retail and wholesales, export distributors/importers (online and onsite), and customers (retail and wholesales) on the proper use of audio equipment.
- Provide internal and external training on new products and support procedures.
- Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations.
- Gather customer feedback and communicate insights with the respective Japan team via the Redmine portal provided.
- Keep a detailed record of all assets owned by the organization, including their location, condition, and usage.
- Lifecycle Management:
- Monitor assets from acquisition to disposal, ensuring optimal utilization and making informed decisions about repairs, upgrades, or replacements.
- Maintenance and Compliance:
- Implement regular maintenance schedules to extend asset lifespan and ensure compliance with regulations and standards.
- Risk Management:
- Identify potential risks associated with assets, such as depreciation or technological obsolescence, and develop strategies to mitigate those risks.
- Inventory Control:
- Maintain a well-organized inventory of production-related items, tracking quantities, conditions, and availability.
- Equipment Checkout/Return:
- Facilitate the checkout and return process via DocuSign, ensuring that equipment is properly logged and accounted for.
- Maintenance and Repairs:
- Minimum Diploma in Audio Engineering, Electronics & Communications
- 3-5 years' experience in Live Sound mixing, preferably on Loudspeaker System & Digital Mixing Console
- Able to provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales Environment).
The Supreme HR Advisory Pte Ltd EA No: 14C7279Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What's your expected monthly basic salary?How many years' experience do you have as a Support Engineer?Do you have technical support experience?Which of the following languages are you fluent in?Company profileThe Supreme HR Advisory4.6ยทHuman Resources & Recruitment51-100 employeesHere at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry's challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry's challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.Company informationRegistration No.201426535WEA No.14C7279