[What the role is]Levy and Incentives Management Division (LIMD)LIMD is part of SSG’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive, and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) Collection, and enforcement against external fraud and abuse.LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.[What you will be working on]Reporting to the Team Leader, the successful candidate will be responsible for reviewing and developing business processes to support various incentives programmes, augment operational efficiency and improve service delivery in funding administration.Responsibilities:Design, develop and implement effective operational processes relating to funding administrationImplement business process re-engineering and digitisation initiativesCoordinate with business technology to implement system enhancements and support system development projectsReview workflows, develop SOPs and guidelines in alignment with funding policy implementation plansBuild and continuously strengthen processes and operational policies to achieve high service standardsEngage with training providers and other stakeholders to support and address queries to ensure smooth operation in grant administrationAssist in the management of the outsourced service partnerRequire working on large datasets to perform data extraction, collation, tracking, and analysesDraw insights from data analyses to facilitate funding administration, risk management and process re-designCollate data and statistics and prepare information for reportingPerform secretariat responsibilities for a multiple-agency workgroup[What we are looking for]Tertiary qualificationAt least 6 years of relevant work experience in grants, operations or project managementPossess good analytical and problem-solving skillsAble to work independently, within a team and across teamsGood interpersonal relationship skills and be able to adapt to fast pace of workGood verbal and written communication skills, including stakeholder management and presentation skillsProficient in word processing, spreadsheet and presentation applicationsKnowledge of SkillsFuture Grants and Continuous Education Training and Industry experience are an advantage