Support Analyst
LMA Recruitment
- North East Region, Singapore
- Temporary
- Full-time
– Digital Excellence Center.
The ideal candidate should possess a strong background in IT support, excellent problem-solving
skills, and a proactive attitude. The candidate should exhibit good verbal and writing communication
skills for efficient and smooth interaction with other team members in both Singapore and Paris
hubs. In addition, need to have interest in learning new technologies and software factory tools
supported by the team such as data warehouse, AI, DevOps tools, etc.The position requires autonomy and reliability in performing duties while maintaining good
communication with the rest of the Global IT ecosystem as well as the ability to work on multiple
projects concurrently.Qualifications and Profile
Education Bachelor or better – Computer Science or related field, coupled with relevant industry
certification, will be advantage. This position requires a minimum of 2+ years of experience in
supporting or developing application.Main responsibilities:
- Provide technical and functional Level 1 and Level 2 application support to a portfolio of
- Communication with end-users via phone, chat, email, and/or a support ticketing.
- Analyze and manage incidents/problems/requests coming from users.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues
- Readressing the issue towards L3 application or infrastructure teams.
- Supervise and monitor daily and monthly jobs.
- Handle user request by working closely with project, infrastructure and production teams
- Process and issue daily, weekly and monthly reporting on data and tickets
- Able to work in shifting schedules (ASIA and EMEA)
- Possesses strong analytical, logical and problem solving skills
- Technical background (basic/intermediate knowledge of databases, application
- Excellent communication skills in English, both written and verbal, with the ability to
- Possesses strong written and verbal communication skills in English.
- Strong perseverance, diligence towards attaining goals and effective time
- Self-motivated, flexible and an excellent team player
- Understanding and respect of cultural diversity
- Ability to multi-task and work independently with minimal supervision
- Understand concepts of IT Production environment and deployment process
- Experience working in the financial industry or a similarly regulated environment.
- Additional certification in ITIL, Cybersecurity
- Programming or scripting skills for automation purpose.
- Strong communication (written, and verbal) in English is a must.
- Proactive style of working, organizational skills.
- Strong analytical and problem solving skills.
- Ability to multi-task and work independently with minimal supervision.
- Team player mindset.
- Understanding and respect of cultural diversity.