Director of Food & Beverage - Waldorf Astoria Lusail Doha
Hilton
- Doha, Qatar
- Permanent
- Full-time
- Manage all Food and Beverage Outlet operations
- Maintain exceptional levels of customer service
- Regularly review and evaluate the degree of customer satisfaction of the individual outlets, including banquet service, to recommend new operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes.
- Investigate and resolve food quality and service complaints
- Ensure compliance of brand standards
- Recruit, manage, train and develop the Food and Beverage team
- Manage guest queries in a timely and efficient manner
- Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Develop menus with other members of Food and Beverage team
- Accountable for monthly stock takes
- Incentivise team members to maximize sales and revenue
- Carry out annual and mid-year appraisals with Managers under your responsibility
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Ensure communication meetings are conducted and post-meeting minutes generated
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- Comply with hotel security, fire regulations and all health and safety legislation
- Participate in the development of the annual budget; develop short and long term financial operating
- Food and Beverage Management experience
- Able to meet financial targets
- Ability to comply with all Food and Beverage brand standards
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards
- Degree in relevant area
- Passion for delivering exceptional levels of guest service