Operations Manager
Guildhall
- Dubai
- Permanent
- Full-time
Type: Permanent
Salary: Not SpecifiedGuildhall is seeking a dynamic and experienced Operations Manager to join our client's team. A startup property management firm specializing in short-term rentals, our client is seeking a leader who can ensure the smooth operation of their holiday homes, foster positive guest experiences, and drive business development initiatives.Key Responsibilities:Leadership and Team Management:
- Provide leadership and direction to the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
- Empower team members to take ownership of their roles and contribute to the overall success of the organization.
- Oversee all aspects of guest relations, including check-in/check-out procedures, responding to guest inquiries and concerns, and ensuring a memorable and positive guest experience.
- Develop and implement strategies to enhance guest satisfaction and loyalty, including personalized guest communication and relationship-building initiatives.
- Drive business development efforts to expand our holiday homes portfolio and maximize revenue opportunities.
- Identify and pursue strategic partnerships and collaborations to enhance our market presence and drive business growth.
- Stay abreast of industry trends and competitor activities, leveraging insights to inform strategic decision-making.
- Manage property listings across various platforms, ensuring accuracy, consistency, and optimization to drive bookings and revenue.
- Serve as an expert in the platforms utilized for holiday homes, staying updated on new features and best practices to maximize listing visibility and performance.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
- Proven experience in a leadership role within the hospitality or vacation rental industry, with a strong emphasis on operations management and guest relations.
- Excellent communication and interpersonal skills, with the ability to effectively interact with guests, team members, and external partners. Fluent in English; proficiency in Arabic is a plus.
- Demonstrated ability to lead and inspire a team, fostering a positive and collaborative work environment.
- Strong business acumen and strategic thinking skills, with a track record of driving business development initiatives and achieving results.
- Proficiency in property management software and online booking platforms.
- Flexible schedule, including weekends and holidays, to accommodate the needs of the business.