Client Success Specialist (Strata Executive Assistant)

• Undertake activities as directed by the Global Support Manager
• Phone, email and online user support
• Ensure customer satisfaction through follow‐up, responsiveness, and quality communication
• Serve as a software subject matter expert to assist customer with implementation and configuration activities
• Document technical issues, resolutions and sharing information across the team
• Conduct user training within our office or at a customer's premises
• Assist with data upload and customer implementation as required
• Maintain a high customer satisfaction rating with our customers
• Achieving mutually agreed key performance indicators as specified from time to time (e.g. specified support response times, customer implementations and account management).
• Attending all staff meetings, training and other functions as directed by the Chief Executive Officer or Head of Customer Success
• Follow the instructions and directions of corporate staff such as HR, Accounts and Management regarding company policies and procedures

• Graduate of Bachelor’s Degree in Business or equivalent
• Minimum of 2-3 years of work experience as an Operations Assistant or other similar administrative support experience is strongly preferred.
• Comprehensive knowledge of accounting procedures and principles.
• Minimum of 12 months working in a 'Customer Facing' role
• Previous experience in supporting accounting or property management software (Strata management or Facilities Management experience will be held in high regard)
• Ability to read and understand Financial Reports
• Can understand and can provide professional, friendly, and polite customer service through a number of channels
• Proven 'Time Management' skills and ability to prioritise workload
• Proven problem solving and critical thinking skills
• Strong ability to learn things quickly, especially new software and technologies
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills.
• 12 months of working in a helpdesk or an application support environment is advantageous but not mandatory
• Exceptional communication and written skills.
• Extensive knowledge of principles and practices of office administration.
• Organizational skills with an ability to think proactively, multitask and prioritize daily workload.
• Exceptional conceptual thinking, resourcefulness, diligence, attention to detail and creative problem-solving skills.
• Ability to work with limited supervision.
• Adept at meeting deadlines in a fast-paced quickly changing environment.

Boomering