- Provide the first point of IT Support contact for all employees.- Installing and configuring computer hardware operating systems and applications.- Assisting staff or clients through a series of actions, either face to face; email, or over the telephone to help set upsystems or resolve issues.- Troubleshoot technical issues to resolution and/or escalate to L2 support as required.- Log all incidents and service requests in the designated Helpdesk Ticketing system.- Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operationalefficiency.- Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliersin a timely manner.- Provide technical assistance to project teams and undertake technical project roles when required; supporting the rollout of new applications and solutions.- Willing to work in 24/7 operations.- Ability to work independently and in a cross-functional team.OTHER SKILLED REQUIRED:- Strong customer service, troubleshooting, and problem solving skills. - Knowledge of hardware, software, and network troubleshooting. - Knowledge in Active Directory is a Plus. - ITIL training or Certificate is a Plus