CLARK | Customer Service Representative - Travel & Accommodations | June 7, 2024 | 11886
Majorel
- Angeles City, Pampanga
- Permanent
- Full-time
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Handle customer requests by phone and e-mail;
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrangement special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.
- Excellent communication skills in language required;
- Typing 30 words per minte
- Conflict Resolution Skill
- Proficient in the lanuage required
- Cusotmer service Skills
- Telephone Etiquette
- Problem solving;
- Sense of responsibility;
- Independent and customer friendly.
- Experienced with Customer Care, internet and hotel industry preferred
- Available for changes in shift schedule on a monthly rotation schedule or as business needs require