Assistant Manager - Distribution Services
Expeditors
- Paranaque City, Metro Manila
- Permanent
- Full-time
- Review and support with day-to-day quotations
- Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses
- Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
- Attend the weekly branch Sales meeting and facilitate discussions on market updates and trends
- Take an active role in the transition of new business/ updates to existing business.
- Grow department Revenue in line with District budget target and management expectations.
- Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the department is showing clean financial accounting throughout all financial reports.
- Manage dept PnL
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
- Be open to implementing new system changes and enhancements into your department.
- Be involved and suggest system/process improvements.
- Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative
- Assist supervisor and key staff with goal setting and monitoring development.
- Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
- Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
- Bachelor's degree (B.A.) from four year college or university; or 4 years related experience and/or training; or equivalent combination of education and experience
- Ability to define, develop and document business processes and procedures
- Effective interpersonal skills. Ability to relate to customers and employees at all levels.
- Strong market and competition knowledge
- Good Microsoft Office skills (Excel, Word etc.).
- Excellent oral and written communication skills.
- Proven negotiation skills
- Excellent organizational skills, time management skills in addition to a professional manner
- A proven history of providing exceptional customer service at all levels
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus