IT Regional Support
Strategic Networks, Inc.
- Batangas
- Permanent
- Full-time
- Ensure escalation situations are managed, corrected quickly, professionally, and proper communicate with client regarding incidents, progress and notify impending changes or outages.
- Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
- Mentor and guides Field Support Engineer in providing solutions that help excellent customer experience.
- Take full responsibility and the required action for the assigned tasks.
- Meet and adhere to attendance requirements based on Service Level Agreement.
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