L&D HR Administrator
Smartsourcing
- Cebu City, Cebu
- Permanent
- Full-time
- LMS Administration:
- Organise and manage training materials, multimedia resources, and educational content within the Learning Management System (LMS).
- Coordinate all administrative tasks related to LMS usage.
- Generate reports on training progress, completion, and engagement metrics.
- Training Program Support:
- Collaborate with the L&D team to create engaging training materials and promotional assets.
- Build and maintain a library of reusable training resources.
- Develop and execute comprehensive onboarding and orientation plans for new team members.
- Performance Management:
- Facilitate the implementation of performance management systems (IDP, OKR, Reviews, etc.).
- Communicate performance expectations to team members and track progress.
- Employee Experience:
- Manage employee offboarding processes and ensure all necessary actions are completed.
- Coordinate and schedule team meetings, training sessions, and company events.
- Collect and analyse feedback from surveys and other sources to improve the employee experience.
- Celebrate employee milestones and foster a positive company culture.
- Maintain up-to-date organisational charts.
- Franchise Support:
- Customer Service:
- Serve as the primary point of contact for franchisees, providing prompt and effective support via email and Zendesk CRM.
- Onboarding and Training:
- Guide new franchisees through the setup process, digital platform training, and operational procedures.
- Technical Support:
- Troubleshoot basic technical issues related to software, equipment, and systems.
- Documentation:
- Maintain detailed records of customer interactions and inquiries.
- Generate reports to track franchisee support metrics and performance.
- Quality Assurance:
- Ensure franchisee compliance with brand standards and guidelines.
- 🎓 Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
- Experience: 2+ years of experience in L&D coordination, customer service, or franchise support.
- Technical Skills: Proficiency in LMS platforms, Zendesk (or similar CRM), Microsoft Office Suite, and comfort with various digital platforms (e.g., Facebook, Instagram, Google My Business).
- Soft Skills: Excellent communication, interpersonal, organisational, problem-solving, and time management skills.
- 💰 Above-industry salary package
- 🌞 Day Shift
- 😊 Fixed weekends off
- 👩⚕️ HMO coverage for you and your dependent/s after one (1) month
- 😋 Free lunch every day
- ☕ Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
- ⛹️ Sports wellness clubs including free-diving
- 🏋️ Subsidized gym membership at Anytime Fitness
- ✈️ Travel opportunities to Australia
- 🙌 Exclusive discounts in selected restaurants and merchants
- And so much more!